Our Privacy Policy

This privacy notice tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.


We are Mercy Ministries International, a non-profit Association registered in Switzerland.  We own and operate the website.  However, we also have a physical location in France where we are known as Le Rucher Ministries and operate officially as a French non-profit Association under the name “Mercy Ministries (Entraide et Developpement)”. Our mailing address is CP 442, 1215 Geneva 15, Switzerland.  You can contact us by post at the above Swiss address, by email at info@lerucher.org or by telephone in France on +33 (0) 450.28.03.81.   

We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.


When you use our website to browse our products and services and view the information we make available, only 2 cookies are used by us to allow the website to function.  The firstt one is necessary to give you a choice whether you will use our site (a GDPR requirement).  If you say, “yes” to the “necessary cookies” a cookie will be placed on your computer so you do not get asked that question again.  The second one is only for certified debriefers to log-in to their section to download resources.  This is not a public area.

We do not use any cookies to track your location.


When you submit an enquiry via our website through the contact boxes, we ask you for your name, and email address.

We use this information to respond to your question, including providing you with any requested information about our services. We may also email you several times after your inquiry in order to follow up on your interest and ensure that we have answered you to your satisfaction. We will do this based on our legitimate interest in providing accurate information to you.

Your inquiry is stored and processed as an email which is hosted by Microsoft within the European Economic Area (EEA). It is also logged on our server based in Canada, a country which the EU says has adequate data protection laws in place to protect your data.  It is stored physically in France on encrypted devices and/or in locked offices.

We do not use the information you provide to make any automated decisions that might affect you.

We keep enquiry emails for a maximum of one month unless a lengthy back-and-forth conversation ensues.  In which case, they are kept until the conversation is finished or they are moved to processing for application purposes (i.e., to HR, Debriefing,Training, or Coaching—whichever department takes over the conversation).


When you fill out an on-line Application Form we ask you a number of personal questions that will help us determine whether or not we can serve you in debriefing or accommodate you for training or coaching purposes. We will use your contact information to email you to let you know we have received your information. 

If you are requesting any kind of Debriefing (Personal, Crisis, Family, etc.) we will email you to see if we can find a workable date.   

If you are requesting Training, we will email you with either clarification questions or a provisional acceptance with instructions to pay a registration fee.  There will be a few more emails to confirm acceptance, provide reading materials to you and arrange arrival details. 

If we cannot serve you for any reason, we will also contact you to let you know and offer some alternative suggestions for you.  Your information will be purged from our digital system within 3 months after the conclusion of our conversations with you unless you request we retain it for future purposes.

We require this information in order to provide our services to you.

Your information is secured digitally on an encrypted computer stored in a locked office.  When you submit a form on our website, it passes across our server which is based in Canada and then it is stored locally in our offices in France.  It does not remain on the server.    

We do not use the information you provide to make any automated decisions that might affect you.


If you follow a link from our website to another website, please be aware that those websites have their own privacy policies and that we do not accept any responsibility or liability for their policies.  We do not track those links and provide them solely for your convenience.


If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can investigate and hopefully resolve your concerns.  However, you can also contact CNIL (Commission Nationale de l’Informatique et des Libertés) at:



3 Place de Fontenoy

TSA 80715

75334 PARIS CEDEX 07


Telephone:  01 53 73 22 22 or 01 53 73 22 00


We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.

Last updated:  17/07/2020